Return & Refund

We want you to be 100% happy.

Thank you for shopping with us! If you're not completely satisfied with your purchase, we're here to help.

📦 Returns

We accept returns within 30 days of delivery. To be eligible for a return:

The item must be unused, unwashed, and in the same condition you received it.
It must be in the original packaging (if applicable).
Proof of purchase or order number is required.

Note: Custom or personalized items are not eligible for return unless they arrive damaged or defective.

💰 Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed within 5–10 business days to your original payment method.

Shipping charges are non-refundable, unless the return is due to our error (e.g. wrong or damaged item).
If the return is not approved, we will contact you with further options.

🔁 Exchanges

Need a different color or size? Contact us and we’ll be happy to assist with an exchange, subject to stock availability.

🚚 Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.

📩 How to Start a Return

To start a return, please email us at support@texstead.com with your order number and reason for return. We'll respond with instructions and a return address.

💬 Questions?

If you have any questions about our return policy, feel free to contact us at support@texstead.com.

Free Shipping

Standard Shipping: 5–7 Days to the U.S. Delivery time to other regions depends on the distance from our China warehouse. See the details here. https://texstead.com/policies/shipping-policy

Care

Machine wash cold with like colors
Use gentle cycle and mild detergent
Do not bleach
Tumble dry low or line dry
Iron on low if needed
For pillows: spot clean only if not removable cover

Custom Bay Window Seat Cushion Made to Fit Any Size Comfortable Foam Pad Starting from $110,depending on size

Description

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