At Texstead, we make practical, high-quality bedding and foam gap fillers to solve daily household issues. All products are professionally designed, tested and inspected. We fully stand behind our items and will offer fair solutions for any shipping or product problems. Read on for our shipping and return policy details.
Shipping & Delivery Information
Q:How long will it take to receive my order?
A:Standard products take 3–5 business days for processing before dispatch to the US, and final delivery times vary based on your location.
For all customized size, color or pattern items, the production and processing period will extend to 7–15 business days. If severe delays occur during transit, we will send you a notification email promptly to keep you updated. We appreciate your patience and understanding.
Q:How can I track my package?
A:Once your order is shipped out, an automatic tracking email with your unique tracking number and real-time logistics updates will be sent to your registered mailbox. You may also enter the tracking code on our website to check the latest delivery status anytime.
Q:Do you offer international shipping?
A:Yes, we deliver our products to most countries around the world.
Return, Refund & Exchange Rules
Q:What is your return policy?
A:We offer accessible return support for all customers. If your goods arrive with manufacturing defects, damage, or mismatched items, please reach out to our support team via our website, and we will arrange suitable return, exchange or partial refund solutions according to your product condition.
For unopened, unused merchandise with intact original packaging, you may submit a return request within 7 calendar days after delivery. All valid return applications must be submitted within our specified time window.
Q:How do I submit a return request?
A:Please contact our customer support team with your order number and clear explanation of your return reason. Our staff will respond within 24 hours and walk you through the full return process step by step.
When will I get my refund after returning items?
After we receive, inspect and confirm the returned goods meet our return standards, your full or partial refund will be processed within 3–7 business days. The exact arrival time of funds depends on your original payment provider’s processing speed.
Get In Touch With Us
If you have any further questions about shipping, delivery or returns, feel free to email us at support@texstead.com or use our live chat widget on the site. We are ready to assist you at any time.